Refund policy

Refunds and Exchanges

Unfortunately we do not offer refunds - However we do exchange!

Exchanges are available within 14 days starting from the date of delivery for your ease of mind.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with the proof of purchase within 14 days of the delivery date. 

To arrange an exchange for another size, item or store credit, kindly send an email to our friendly support team at support@freshoutsneakers.com.au

Our friendly support team will happily guide you through the exchange process!

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please notify us within 14 days in order to be eligible for a return/exchange.

We will not accept any defective or damage liabilities to the product once worn. Use of the item will make your order ineligible of an exchange.