NEW contact page

Contact Us

We're here to help.

Whether you have a question about an order, need help finding the right pair, wanting help choosing the right size or simply want to get in touch, our team is ready to assist. We aim to respond to all enquiries as quickly as possible and provide the best customer service experience.

You can contact us through a variety of ways.

Before contacting us, you may find an immediate answer in our FAQ section covering topics such as:

  • Shipping

  • Returns & Exchanges

  • Order Tracking

  • Product Availability

  • Payment Methods

Email

Email is the best option for:

• Order enquiries

• Returns & exchanges

• General support

Support@FreshOutSneakers.com.au

Response Time:  Immediately - 24 hours.

Phone

If you need assistance quickly, feel free to call or text us. You can message or call us via our phone number. 

Phone: 0434 452 511 

This method is best for urgent enquiries such as:

. Wanting to update a recently placed order.

. Having issues placing an order.

. Wanting to arrange urgent pick up/delivery.

. Wanting assistance with selecting products/sizing. 

Trading & Support Hours 

Feel free to call us within these hours. If we are unable to answer your call, please send a message to our phone number with your enquiry.

  • Monday – Sunday: 8AM – 8PM (AEST) Response Time: Immediately - 24 hours.

Social Media

You can also contact us via Instagram @Freshoutau. While we do monitor our messages, we recommend using email or phone for the fastest and most reliable response.

  • @Freshoutau

We Appreciate Your Support

Thank you for choosing Fresh Out Sneakers. We genuinely appreciate your support and look forward to helping you with any questions or concerns.